Managed Network/Server Maintenance Services

The Lawyers Help Desk provides managed server and infrastructure maintenance solutions. We proactively manage your IT infrastructure to identify risks and mitigate failures.

Proactive Server and Network Maintenance Services:

The Lawyers Help Desk performs a variety of Maintenance Services at specified intervals. We create customer maintenance items based on your environment to accommodate your specific needs.

Maintenance Items Include (sample list):

• Daily Backup Integrity Verification
• Anti-Virus Definition Management
• Windows Security and Critical Updates
• Server Health Monitoring
• Infrastructure Network Device Review
• Active Directory User Audit
• Desktop Asset Management

24x7x365 Server and Network Infrastructure Monitoring:

Your 24x7x365 support team acts as your NOC (Network Operations Center). We have established SOPs (Standard Operating Procedures) aligned with ITIL best practices to respond to proactive monitoring, alerting us of outages that may cripple your organization.

• Mature support model designed to respond to issues quickly and appropriately
• The Lawyers Help Desk responds to monitoring alerts on your Network and Servers based on defined customized processes
• The Lawyers Help Desk Senior Network Engineers are on call 24x7x365
• 24x7x365 Support team is staffed with Full Time W-2 Employees based in the USA

Managed Onsite And Online Backup Solutions

Multiple options are available for data backup. We offer onsite and online backup options that are fully managed. All of our backup solutions include a daily health check that is performed by your dedicated Help Desk support team.

• Online Backup: Online Data Backup solutions are a good way to backup your data without concern for a physical drive to be rotated. As with all IT solutions there are factors to consider such as cost and ease of Disaster Recovery.
• Local Backups: Local backup options are often more cost effective and provide faster recovery times than online backup solutions. The Lawyers Help Desk configures and monitors a traditional backup solution to protect your organization.

Proactive Desktop Level Monitoring And Management

The Lawyers Help Desk agent-based desktop management service allows us to manage your IT environment all the way to your attorney ’s desktop. Desktop Management provides immediate insight into the health of a users desktop including recent changes or alarms that may contribute to a problem.

• Proactive Desktop Level Monitoring
• Managed Windows and Anti-Virus Updates – Endpoint Security

IT Asset Management And Tracking

Asset Management involves a solid process and the right system tools to execute reliable tracking of assets. The Lawyers Help Desk provides both to enable accurate IT asset tracking.

• Agent based software asset management
• Real time reporting for instant information on specific assets or groups of assets
• Established process driven by our ITIL based Service Management System

Endpoint Security Services: Anti-Virus/Spyware and Anti-Spam

The Lawyers Help Desk combines industry leading technologies to deliver a managed Endpoint Security Service to your entire organization. By delivering and managing AVG Pro Anti-Virus/Spyware and Google Postini Anti-Spam via our Desktop and Asset Management agent, The Lawyers Help Desk provides your business with a dependable managed security service.

• A single per user cost for all services within a consolidated support model
• Managed Anti-Virus and Anti-Spyware protection for all Users, PCs, and Servers
• Managed E-mail Anti-Virus protection for all e-mail accounts
• Managed Anti-Spam solution for all E-mail Users
• Managed Windows Updates for all Desktops, Laptops, and Servers

Business Continuity Planning And IT Disaster Recovery

Disaster Recovery Planning

• Arm your business with a documented and tested IT Disaster Recovery Plan
• Leverage server virtualization technology to create high availability and fully redundant remote site configurations
• Backup Management Plan Design
  • Online backup solutions and Onsite/Offsite Drive Rotations available
  • Customize data retention schedule and requirements

E-mail Communication Continuity – including Blackberry

• Eliminate E-mail Down Time and Data Loss
• No server purchase, hardware maintenance or licensing costs

Legal IT Support Continuity

• 24x7x365 work force and help desk model ensures that legal IT support for law firms/lawyers is always available
• Distributed virtual workforce guarantees no single point of failure
• Technicians are strategically placed and utilize a variety of internet backbone providers
• Industry leading employee retention and knowledge management ensure consistent expertise

Contact The Lawyers Help Desk Today! Click Here