The Lawyers Help Desk
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The Lawyers Help Desk provides managed server and infrastructure maintenance solutions. We proactively manage your IT infrastructure to identify risks and mitigate failures.
The Lawyers Help Desk performs a variety of Maintenance Services at specified intervals. We create customer maintenance items based on your environment to accommodate your specific needs.
Your 24x7x365 support team acts as your NOC (Network Operations Center). We have established SOPs (Standard Operating Procedures) aligned with ITIL best practices to respond to proactive monitoring, alerting us of outages that may cripple your organization.
Multiple options are available for data backup. We offer onsite and online backup options that are fully managed. All of our backup solutions include a daily health check that is performed by your dedicated Help Desk support team.
The Lawyers Help Desk agent-based desktop management service allows us to manage your IT environment all the way to your attorney ’s desktop. Desktop Management provides immediate insight into the health of a users desktop including recent changes or alarms that may contribute to a problem.
Asset Management involves a solid process and the right system tools to execute reliable tracking of assets. The Lawyers Help Desk provides both to enable accurate IT asset tracking.
The Lawyers Help Desk combines industry leading technologies to deliver a managed Endpoint Security Service to your entire organization. By delivering and managing AVG Pro Anti-Virus/Spyware and Google Postini Anti-Spam via our Desktop and Asset Management agent, The Lawyers Help Desk provides your business with a dependable managed security service.
The Lawyers Help Desk provides 24x7x365 legal IT service desk and legal IT support for law firms/layers including proactive maintenance/ monitoring, and legal IT outsource services to companies nationwide. TLHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.