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ARHD Launches The Lawyers Help Desk

Eldersburg, Maryland – April 22nd, 2009 – America’s Remote Help Desk (ARHD), a leading US-based IT services provider, today announced that it has launched The Lawyers Help Desk, the only 24x7 outsourced IT support provider in the Baltimore area specializing in the unique needs of law firms.

ARHD, founded in 2000 to help clients meet their business objectives through customized support solutions, established The Lawyers Help Desk after years of experience in the legal industry successfully solving the unique IT challenges that attorneys face every day. The Lawyers Help Desk addresses these challenges by delivering industry-leading first call resolution rates and world-class response times for nearly one third the cost of managing an in-house help desk operation.

“Our work in the legal industry has provided us with a deep understanding of the law firm culture and the challenges that attorneys face every day,” said Rich Rubinstein, President and CEO of The Lawyers Help Desk. “Firms that wouldn’t normally consider outsourcing their IT help desk function under the assumption that an outside provider couldn’t possibly meet their needs now have an opportunity to exceed the level of support that they can deliver in house.”

The Lawyers Help Desk is based on a single-tier support approach whereby the technician who answers the call follows the problem through to resolution. A unique team-oriented model ensures that attorneys speak with a familiar technician who can troubleshoot and resolve issues fast and efficiently, and without escalating. The Lawyers Help Desk builds upon ARHD’s tradition of exceptional service, flexibility and customer care to provide superior 24x7 lawyer help desk support.

About The Lawyers Help Desk

The Lawyers Help Desk, a division of America’s Remote Help Desk (ARHD), addresses the specific technical support needs of the legal industry. ARHD established The Lawyers Help Desk after years of experience in the legal industry successfully solving the unique IT challenges that attorneys face every day. The Lawyers Help Desk builds upon ARHD’s tradition of exceptional service and customer care to provide superior 24x7 help desk support at a fraction of what it would cost to deliver in house. Through a range of flexible and cost-effective solutions, The Lawyers Help Desk is dedicated to optimizing productivity and minimizing downtime so that your attorneys can focus on the important work that drives their success. With a primary market focus in Maryland, Virginia, DC, Delaware and Pennsylvania, The Lawyers Help Desk supports law firms worldwide.To learn more, visit www.thelawyershelpdesk.com.

About ARHD

Established in 2000, ARHD helps clients meet their business objectives through customized support solutions. ARHD’s range of services provides an ideal solution for companies of all sizes and organizational structures. Whether we’re providing complete support as an outsourced IT department complementing your existing IT department as a first/second level of support, our goal is to cost-effectively enhance and support your technical environment, and allow your organization to focus on its core business. To learn more, visit www.arhd.com.

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