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TLHD Upgrades IT Systems Management Tools:

The Resolve Services Suite

Eldersburg, Maryland – March 25, 2010 – The Lawyers Help Desk (TLHD) and America’s Remote Help Desk (ARHD) are pleased to introduce the Resolve Services Suite, a comprehensive offering of IT Systems Management services. The Resolve Services Suite includes anti-virus, patch management, data backup, disaster recovery, asset management, IT automation, server and desktop monitoring, and reporting services.

“The Resolve Services Suite has allowed us to streamline our existing processes and approach to systems management for desktop and IT systems management to provide our clients with consistent service that can be managed from a single point,” states Rich Rubinstein, President and CEO of ARHD and TLHD.  “It also enables us to more thoroughly pool the knowledge gained in our managed environments to share efficiencies across customer infrastructures.”

With the Resolve Services Suite, ARHD has upgraded their clients’ support solution with updated endpoint security, patch management, managed backup, managed anti-virus, system monitoring, IT automation and system audits.

“The audit feature in the Resolve Services Suite is a very effective tool. It allows our clients to quickly view asset inventory reports at the push of a button,” said Josh Lippy, CTO of ARHD and TLHD. “We are able to more easily manage our client’s software licenses and the Resolve platform provides us with a useful diagnostic tool that assists our Help Desk technicians in the troubleshooting process.”

The primary benefits of the Resolve Services Suite include centralized backups, update verification, central patch management control, and IT automation tools to greatly reduce the need to physically configure an individual PC or laptop.

 

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